Cassidy Rae | Customer Care & FAQ Page

CUSTOMER CARE

 

Have any questions or concerns?

We are always ready to help!

Send us an email and we will get back to you as soon as possible!

FREQUENTLY ASKED QUESTIONS

 
What are your Shipping and Delivery options?
 

After your purchases are processed, we will ship your order. This excludes weekends or holidays. Purchases made after 12:00 pm EST will not be shipped out until the next business day. If you order after 12:00 pm EST on a Friday, your order will be shipped out on the following Monday.

 

After your order is shipped, you should receive it between 5-7 business days. 

How do I return an item?
 

Contact us via email and describe the reason for sending back the product. Send us back the product in its original packaging and you will receive a full refund as soon as the product has been received. All refunds are only available after 30 days of purchase. Product must be in the original packaging.

How can I contact your couriers?
 

The best way to get in contact with our company staff is to send us an email. We will get back to you as soon as possible.

 

 

 

What is your returns policy?
 

All product(s) purchased directly from our website can be returned within 30 days of receiving the product(s). The product(s) must be unused in its original packaging. A full refund will be issued once the product has been received and processed.

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